USAA Ranked Highest by J.D. Power for Second Consecutive Year for Member Satisfaction in Individual Annuities
USAA continues to set the standard for personalized, efficient and reliable service across the industry.
San Antonio, TX – USAA Life Insurance Company has once again been recognized for excellence in customer satisfaction, earning top honors in the J.D. Power 2025 U.S. Individual Annuity Study for the second consecutive year. This recognition reflects the enduring trust our members place in USAA and the value they receive through their membership.
The J.D. Power study, which evaluates customer experiences across eight key dimensions – including trust, value for price, ease of doing business, and digital channels – highlights USAA’s continued commitment to delivering exceptional service and meaningful financial protection to the military community and their families.
“This award is a testament to the strength of our member relationships and the value of USAA membership,” said Randy Termeer, President of USAA Life Insurance Company. “We are honored to be recognized again by J.D. Power, and we remain focused on providing our members with trusted advice, competitive products and a seamless experience that supports their financial well-being.”
USAA continues to set the standard for personalized, efficient and reliable service across the industry. As USAA celebrates more than a century of serving the military community, this recognition underscores the organization’s unwavering dedication to helping members protect what matters most.
The U.S. Individual Annuity Study measures the experiences of customers of the largest individual annuity companies in the United States across eight core dimensions (in order of importance): trust; value for price; ability to get service; ease of doing business; people; product offerings; digital channels; and problem resolution. The 2025 study is based on responses from 4,682 individual annuity customers and was fielded from August 2024 through July 2025.
About USAA
Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking and retirement solutions and serves 14 million members of the U.S. military, veterans who have honorably served, and their families. Headquartered in San Antonio, USAA has offices in eight U.S. cities and three overseas locations and employs more than 38,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow us on Facebook, Instagram or X (@USAA), or visit usaa.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.